Support Engagement and Donor Liaison Specialist

5 days ago


Chippenham, United Kingdom SAT-7 UK Ltd Full time
Job Title:

Support Engagement and Donor Liaison Specialist

About the Role:

We are seeking a highly organised and personable individual to support and build relationships with individual supporters. As a Support Engagement and Donor Liaison Specialist, you will help increase the impact of direct mail appeals, welcome and regular giving programmes, fundraising projects, and personal communications.

Key Responsibilities:
  • Support the High Level Donor (HLD) touchpoint plan by making weekly phone calls to supporters.
  • Track and record communications with prospects and donors in our supporter database.
  • Use the database to identify HLD prospects and run reports on individual giving as guided by the Fundraising Manager.
  • Contribute to the delivery of direct marketing campaigns, including preparing appeal briefs and liaising with colleagues and external agencies.
  • Help develop and grow the joy bringer programme through data insights, reporting, anniversary gifts, and online events.
  • Manage individual supporter relationships, including thanking and asking for support.
  • Support key supporter/donor care management processes and programmes.
  • Expand digital fundraising campaigns and develop other fundraising opportunities.
What We Offer:

A competitive salary of £28,000-£32,000 per annum, depending on experience, plus benefits.



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