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Client Onboarding Team Lead
2 months ago
Elevate Flexible Legal Resourcing is seeking a Client Onboarding Team Leader to join one of our prominent law firm customers for a permanent position.
Job Summary:
The Client Onboarding Team Leader will be responsible for managing a team of advisers, overseeing matters, conducting due diligence, and conflict checks. This role will ensure compliance with legal and regulatory requirements and foster a culture of collaboration and excellence.
Key Responsibilities:
- Manage a team of advisers to ensure efficient and effective onboarding of clients.
- Oversee matters to ensure compliance with legal and regulatory requirements.
- Conduct due diligence and conflict checks to ensure a smooth onboarding process.
- Develop strong partnerships and coordination with fee earners, partners, and the Group Counsel Team.
- Implement complex operational change programs to improve onboarding processes.
- Ensure knowledge of legal and regulatory rules impacting law firms when onboarding and monitoring clients.
- Develop and maintain a culture of collaboration and excellence within the team.
Requirements:
- Minimum of 2 years experience in service delivery and operational management.
- Strong prior client and matter onboarding experience.
- Strong operational management experience in leading a high-volume complex area to meet quality, speed, and regulatory objectives.
- Good knowledge of legal and regulatory rules impacting law firms when onboarding and monitoring clients.
- Experience in implementing complex operational change programs.
- Knowledge of the SRA handbook and conflict/AML requirements.
- Ability to contribute and successfully deliver against a business strategy.
- Influencing skills and prior management/stakeholder engagement experience.
- Ability to motivate, coach, and develop people.
- Strong communication skills and resilience under pressure.
- Proficiency in Word, Excel, and PowerPoint.
About Elevate Flexible Legal Resourcing:
Elevate provides consulting, technology, and services to law departments and law firms across the globe. Our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong, and Australia.
Our Vision:
We aim to create a world where legal and business teams achieve incredible outcomes together.
Equitability and Inclusion:
We are committed to hiring diverse candidates from all backgrounds and empowering our employees to bring their whole selves to work.
