Patient Transport Service Dispatcher
1 month ago
Job Summary
We are seeking a highly motivated and organized individual to join our team as a Patient Transport Service Dispatcher. As a key member of our Control Centre team, you will be responsible for planning and dispatching non-emergency resources, communicating with our crews, and ensuring the smooth operation of our Patient Transport Service.
Key Responsibilities
- Plan and dispatch non-emergency resources to meet patient transport needs
- Communicate effectively with crews and other stakeholders to ensure seamless service delivery
- Monitor and manage the flow of patients through the system to minimize delays and optimize resource utilization
- Collaborate with other teams to ensure effective communication and coordination
- Provide excellent customer service to patients, families, and healthcare professionals
Requirements
- 5 GCSEs or equivalent (including English)
- Experience in a customer-focused environment
- Excellent keyboard/data entry skills and touch typing
- Competent and confident user of computer-based information systems (e.g., Microsoft 365 and databases)
- Excellent verbal and written communication skills
- Effective listening, analytical, and decision-making skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Self-motivated and able to work independently with minimal supervision
About Us
The North West Ambulance Service NHS Trust provides 24/7 emergency and non-emergency patient transport services to the community. We are committed to delivering high-quality care and service to our patients and their families.
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and professional growth
- A supportive and collaborative work environment
- Flexible working arrangements to accommodate your needs
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