Patient Transport Service Dispatcher

1 month ago


Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Patient Transport Service Dispatcher. As a key member of our Control Centre team, you will be responsible for planning and dispatching non-emergency resources, communicating with our crews, and ensuring the smooth operation of our Patient Transport Service.

Key Responsibilities

  • Plan and dispatch non-emergency resources to meet patient transport needs
  • Communicate effectively with crews and other stakeholders to ensure seamless service delivery
  • Monitor and manage the flow of patients through the system to minimize delays and optimize resource utilization
  • Collaborate with other teams to ensure effective communication and coordination
  • Provide excellent customer service to patients, families, and healthcare professionals

Requirements

  • 5 GCSEs or equivalent (including English)
  • Experience in a customer-focused environment
  • Excellent keyboard/data entry skills and touch typing
  • Competent and confident user of computer-based information systems (e.g., Microsoft 365 and databases)
  • Excellent verbal and written communication skills
  • Effective listening, analytical, and decision-making skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Self-motivated and able to work independently with minimal supervision

About Us

The North West Ambulance Service NHS Trust provides 24/7 emergency and non-emergency patient transport services to the community. We are committed to delivering high-quality care and service to our patients and their families.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and professional growth
  • A supportive and collaborative work environment
  • Flexible working arrangements to accommodate your needs


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