Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Consultant to join our dynamic team at Adecco UK Limited. As a key member of our team, you will play a vital role in delivering exceptional customer service to both internal and external stakeholders.
Key Responsibilities- Deliver High-Quality Customer Service: Provide consistently high-quality customer service to both external and internal customers, ensuring their needs are met and exceeded.
- Manage Inbound and Outbound Calls: Manage inbound and outbound calls, responding to customer inquiries and resolving issues in a timely and professional manner.
- Drive Pipeline Chasing: Drive pipeline chasing from full application to completion, ensuring that all necessary steps are taken to secure new business.
- Assess Applications and Documents: Assess key underwriting and completions documents, ensuring that all enquiries are dealt with promptly and efficiently.
- Manage Escalation Calls: Manage escalation calls from intermediaries and solicitors, resolving complex issues and providing expert advice.
- Collaborate with Legal Professionals: Collaborate with legal professionals on complex policy decisions, ensuring that all necessary steps are taken to secure new business.
- Identify and Escalate Fraudulent Activity: Identify and escalate any potentially fraudulent activity, ensuring that all necessary steps are taken to prevent financial loss.
- Competitive Salary: A competitive base salary of £24,000 - £25,000 (dependent on experience).
- Discretionary Bonus: A discretionary annual bonus opportunity of up to 12.5%.
- Annual Leave: 28 days annual leave plus bank holidays.
- Pension Scheme: A contributory pension scheme.
- Life Assurance and Group Income Protection: Life Assurance and Group Income Protection.
- Private Medical Insurance and Medical Cash Plan: Access to Private Medical Insurance and Medical Cash Plan.
- Additional Benefits: Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, and more.
If you have a passion for customer service and enjoy working in a collaborative environment, this role is perfect for you. Apply now and take the next step in your career as a Customer Service Consultant at Adecco UK Limited.
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