Customer Experience Associate

2 months ago


Cannock, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a highly skilled Customer Experience Associate to join our team at beBee Professionals. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information to customers.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.

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