Customer Experience Expert
1 month ago
About Us
">Arnold Clark is a leading automotive retailer with a strong commitment to creating exceptional customer experiences. We're passionate about delivering outstanding service and building long-lasting relationships with our customers.
">The Role
">We're seeking an experienced Customer Service Executive to join our team at our Motorstore in Workington. As a Product Genius, you'll play a key role in providing expert advice to customers, helping them find the perfect vehicle for their needs.
">Your Key Responsibilities
">- ">
- Assist customers with their queries and provide expert advice on our range of vehicles.">
- Work closely with the Sales department to ensure seamless customer journeys from initial contact to delivery.">
- Organise and accompany customers on test drives, highlighting the features and benefits of our products.">
- Develop and maintain a deep understanding of our vehicles, manufacturers, and industry developments.">
- Contribute to the creation of a positive and inclusive store environment, promoting a culture of collaboration and teamwork.">
What You'll Need
">To succeed in this role, you'll need:
">- ">
- A confident and consultative approach to customer interactions.">
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.">
- A full UK driving licence and willingness to travel between stores as required.">
- A passion for learning and development, with a desire to stay up-to-date with industry trends and developments.">
Why Choose Arnold Clark?
">We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including:
">- ">
- 33 days' holiday allowance, with opportunities to buy and sell additional leave.">
- Generous retail discounts across our network of stores.">
- Private healthcare and Simplyhealth scheme, providing access to a GP 24/7 and reimbursement for medical and dental treatments.">
- Pension scheme and maternity/paternity packages.">
- Opportunities for training and progression within the business.">
Our Culture
">We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. Our employees are at the heart of everything we do, and we're passionate about nurturing talent and encouraging ambition.
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