Customer Experience Expert

1 month ago


Workington, Cumbria, United Kingdom Arnold Clark Full time

About Us

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Arnold Clark is a leading automotive retailer with a strong commitment to creating exceptional customer experiences. We're passionate about delivering outstanding service and building long-lasting relationships with our customers.

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The Role

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We're seeking an experienced Customer Service Executive to join our team at our Motorstore in Workington. As a Product Genius, you'll play a key role in providing expert advice to customers, helping them find the perfect vehicle for their needs.

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Your Key Responsibilities

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  • Assist customers with their queries and provide expert advice on our range of vehicles.">
  • Work closely with the Sales department to ensure seamless customer journeys from initial contact to delivery.">
  • Organise and accompany customers on test drives, highlighting the features and benefits of our products.">
  • Develop and maintain a deep understanding of our vehicles, manufacturers, and industry developments.">
  • Contribute to the creation of a positive and inclusive store environment, promoting a culture of collaboration and teamwork.">
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What You'll Need

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To succeed in this role, you'll need:

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  • A confident and consultative approach to customer interactions.">
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.">
  • A full UK driving licence and willingness to travel between stores as required.">
  • A passion for learning and development, with a desire to stay up-to-date with industry trends and developments.">
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Why Choose Arnold Clark?

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We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including:

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  • 33 days' holiday allowance, with opportunities to buy and sell additional leave.">
  • Generous retail discounts across our network of stores.">
  • Private healthcare and Simplyhealth scheme, providing access to a GP 24/7 and reimbursement for medical and dental treatments.">
  • Pension scheme and maternity/paternity packages.">
  • Opportunities for training and progression within the business.">
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Our Culture

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We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. Our employees are at the heart of everything we do, and we're passionate about nurturing talent and encouraging ambition.



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