Travel Team Leader

4 weeks ago


Liverpool, Liverpool, United Kingdom Hays Travel Full time

Job Title: Travel Team Leader

We are seeking an experienced Travel Team Leader to join our successful teams in our branches. As a key member of our team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

Key Responsibilities:

  • Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
  • Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assisting with the supervision, coaching and development of branch staff
  • Identifying and meeting customers' needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generate customer engagement and sales leads
  • Leading by example in achieving individual sales targets and objectives
  • Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
  • Ensuring that excellent customer service experience is provided at all times
  • Attending managers' meetings, conferences and other promotional events as required
  • Effectively performing administrative duties
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures, including health and safety
  • To treat all employees, customers and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
  • Ensuring both branch and staff appearance conforms to company standards

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