Operations Director

2 days ago


Reading, Reading, United Kingdom The Fedcap Group Full time

Company Overview

Fedcap Employment, a part of The Fedcap Group, is a pioneering organisation committed to improving people's economic wellbeing. We deliver employability programmes and services, passionate about the belief that good work is part of a healthy life.

In the past five years, we've supported over 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life.

We're seeking an experienced leader to drive performance and quality targets while ensuring exceptional service to our customers.

Salary: £37,500 - £40,000 per annum

Job Description

The Performance Manager will lead and drive a team to achieve all performance and quality targets. This includes leading, motivating, developing, and performance managing the team to continuously improve and increase their capability.

You will undertake regular caseload reviews and daily coaching with the team, prioritising those who are underperforming.

You will also manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure sufficient customer flows.

The role requires the ability to understand and decipher key financial drivers from the P&L, as well as knowledge of Employment Legislation and Equality, Diversity, and Inclusion.

Required Skills and Qualifications

  • Proven track record of leadership and team management
  • Ability to drive growth through proactive sales activity and development of employer accounts
  • Knowledge of the employability sector and local labour market

Benefits

  • Minimum 33 days' holiday entitlement
  • Pension contribution up to 5%
  • Monthly benefits scheme worth up to £500

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