Operations Solutions Director
8 hours ago
We are seeking a Senior Operations Solutions Lead to join our team in Reading. As a key member of the Operational Services directorate, you will be responsible for delivering complex change programmes to achieve business outcomes and performance targets. The role involves defining, leading, and managing change initiatives to support operational improvements, ensuring buy-in across the organisation.
About the Role
This senior leadership role will work closely with the Head of Service Operations to drive changes required to ensure an effective service operations function. You will own and continuously improve strategies, methodologies, systems, processes, controls, and capabilities required to manage changes.
Responsibilities
- Define and deliver complex change programmes to achieve agreed business outcomes and performance targets.
- Own and continuously improve strategies, methodologies, systems, processes, controls, and capabilities required to manage changes.
- Analyse current operational processes and workflows, identifying areas for improvement.
- Design, implement, and monitor process improvements to optimise efficiency.
- Proactively manage interdependencies, risks, and issues, initiating corrective action, recovery plans, and intervention to achieve successful delivery of the change programme.
Requirements
- Significant experience of forming, shaping, initiating, leading, and managing end-to-end delivery of change in a dynamic environment.
- A background of leading virtual teams and key partners to deliver highly complex programmes to agreed business outcomes and performance targets.
- Excellent communication and interpersonal skills to engage and influence at all levels.
- Strong analytical and problem-solving skills to identify potential risks and develop appropriate solutions.
Salary and Benefits
- An estimated salary range of £80,000 - £100,000 per annum, depending on experience.
- Hybrid working 2 days/week in office.
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