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Strategic CCM Solutions Architect

1 month ago

Burgess Hill, West Sussex, United Kingdom Infosys Full time
Senior Consultant - Smart Communications Job Description

Location: Burgess Hill, UK

This is a highly challenging and rewarding role for an experienced Senior Consultant to lead the development of Customer Communication Management (CCM) solutions within an enterprise environment.

  • We are seeking a seasoned professional with extensive knowledge of SmartComm Product suite and its integration with enterprise applications utilizing SmartComm API's.
  • The ideal candidate will have strong hands-on experience on all SmartComm modules including Data Modeler, Advanced Template Designer, and Web Editor.
  • A comprehensive understanding of SmartComm's Appliance Configuration and Deployment Models (Cloud/Hybrid) is also essential.

The selected candidate will be responsible for designing and implementing CCM strategies that align with business objectives and customer experience goals. They will lead the integration of enterprise applications such as upstream AR/Admin Systems, Integration layer, SmartComm Cloud, archival, and Mail house services.

Key Responsibilities:

  1. Design and implement CCM strategies that meet business requirements and improve customer engagement.
  2. Lead the integration of enterprise applications and ensure seamless communication processes.
  3. Collaborate with cross-functional teams to deliver end-to-end solution architecture.
  4. Provide expert advice on integration technology, data architecture, and system architecture.
  5. Oversee critical steps in the Software Development Life Cycle (SDLC) and ensure adherence to enterprise-wide development and architecture standards.

The successful candidate will have 10+ years of relevant experience in SmartComm Product suite and excellent problem-solving skills. A strong understanding of SmartComm concepts and development, along with expertise in Java, Spring framework, and Microservice-based architecture, would be advantageous.

As a strategic member of our team, you will have the opportunity to shape value-adding consulting solutions that enable our clients to thrive in a rapidly changing landscape.