Strategic Business Development Manager
1 month ago
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service.
We are transforming the software industry. We are ready to help re-imagine the industry during a time of substantial growth and ambitious plans?
The Senior Manager for Solution Success will manage a team of Solution Success Managers.
This is a vital role that requires strong management of a high performing team focused on customer retention and customer growth.
Key Responsibilities:
- Portfolio Management:
- Review all accounts in current portfolio covering risk status, value realization plans, and impact (Quarterly).
- Identify and discuss accounts to be added or removed from individual portfolio (Quarterly).
- Finalize portfolio changes with management and submit to commissions team (Quarterly).
- Maintain list and coverage plan of unassigned accounts (Weekly).
- Provide temporary coverage for accounts that are unassigned or SSM is on leave (As Needed).
- Value Realization:
- Review and provide coaching in the creation and sharing of Value Realization (Weekly).
- Risk Mitigation:
- Review weekly risk updates submitted in Gainsight and flag any accounts that require escalation or additional help (Weekly).
- Follow up on action items from weekly leadership risk review with Solution Success Managers (Weekly).
- Engage directly with high-risk accounts in collaboration with the Solution Success Managers (Weekly).
- Support annual budgeting process in partnership with Renewals (Bi-Yearly).
- Team Management & Development:
- Hold weekly O3s (1-2-1 meetings) with all direct reports to exchange feedback and discuss work and outcomes.
- Maintain close alignment and regular communication with internal stakeholders such as Sales, Professional Services, Support and Renewals.
- Communicate Solution Success org changes (accounts, staffing, processes, priorities) to the rest of Flexera.
- Review and approve requests for training, certification and professional development based on budgets/justification.
- Complete annual reviews for merit and promotion recommendations.
Average Salary: $120,000 - $180,000 per year. The salary may vary based on location and other factors.
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