Technical Support Engineer

3 weeks ago


Manchester, New Hampshire, United Kingdom Dematic Full time

Dematic is a leading provider of intelligent automated solutions empowering the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, our global network of over 10,000 employees has helped achieve successful customer installations for some of the world's leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world's leading suppliers of industrial trucks and supply chain solutions.

We are expanding our Technical Support capability, seeking a mix of junior and more experienced team members with a thirst for learning and a desire to grow within Dematic for years to come. This role requires technical know-how and proactiveness while offering plenty of opportunity to learn and diversify.

The team requires you to be able to work weekends and late shifts based on a rota system. A competitive salary of $60,000 per annum, plus benefits, including a group personal pension scheme, private health scheme, life assurance, and cycle to work scheme, makes this an attractive opportunity.

Main job objectives include:

  • Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses
  • Initiate investigations into relevant incidents
  • Communicate with the customer to understand the underlying issue(s) and provide timely feedback
  • Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales

Able to adhere to current processes with an open mind, a strong software engineering or computing background, and experience working in the Information Technology industry are desirable skills.

Benefits include:

  • Market Competitive Salary
  • Group Personal Pension scheme
  • Holidays - 25 days plus bank holidays
  • Private Health scheme
  • Life assurance
  • Cycle to Work Scheme


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