Customer Service Team Lead

4 weeks ago


Dundee, Dundee City, United Kingdom B&M Retail Full time

B&M Retail is seeking a Customer Service Supervisor to support the Customer Service Manager in running the cash office and the checkout area.

We are one of the UK's fastest growing retailers, and this role offers amazing on the job training, internal development, and career succession opportunities.

Key Responsibilities:

  • Support the Customer Service Manager in ensuring the team delivers exceptional customer service.
  • Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
  • Provide colleagues with the necessary skills and knowledge.
  • Be highly visible and approachable to customers and colleagues.
  • Operate and deliver processes that ensure the store meets all legal requirements.
  • Merchandise the store to provide a welcoming customer environment.
  • Protect and safeguard the Company assets.

Requirements:

  • Experience supervising/managing a small team in a fast-paced retail environment.
  • Strong numerical and problem-solving skills.
  • A flexible approach and a 'can do' attitude.
  • The ability to think on your feet.

B&M Retail offers great benefits, including discount in our stores and our colleague portal offers additional discounts for retailers and hospitality.


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