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Travel Money Manager

2 months ago

Chesham Bois, Buckinghamshire, United Kingdom Travelex Full time
Job Summary

We are seeking a highly skilled and experienced Travel Money Manager to join our team at Travelex. As a key member of our team, you will be responsible for managing a team of Travel Service Partners and ensuring they deliver exceptional customer experiences.

Key Responsibilities
  • Team Management: Lead and motivate a team of Travel Service Partners to achieve high levels of customer service and operational efficiency.
  • Customer Experience: Foster a culture of excellent customer service, ensuring every customer interaction is positive and memorable.
  • Process Improvement: Identify areas for improvement and implement processes to enhance customer experience, operational efficiency, and compliance.
  • Regulatory Compliance: Ensure adherence to Travelex compliance procedures and regulatory standards.
  • Communication: Develop and maintain effective communication with team members, stakeholders, and customers.
Requirements
  • Leadership: Proven leadership skills, with experience in managing teams and driving results.
  • Customer Focus: Strong customer service skills, with a passion for delivering exceptional experiences.
  • Communication: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to analyze problems, identify solutions, and implement changes.
  • Regulatory Knowledge: Understanding of regulatory requirements and compliance procedures.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and supportive work environment.