Administrative Support Officer

2 months ago


Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our Reception Team as an Administrative Support Officer. This is a key role within our Hospital, providing administrative support and general reception cover.

Key Responsibilities

  • Provide administrative support to the Reception Team, including answering telephone enquiries, dealing with visitor queries, and managing the reception area.
  • Work collaboratively with colleagues in Estates & Facilities, Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters, and Drivers to ensure seamless delivery of services.
  • Develop and maintain effective relationships with patients, visitors, and staff to provide a high-quality customer experience.
  • Manage multiple tasks and priorities in a fast-paced environment, ensuring accuracy and attention to detail.
  • Contribute to the development and implementation of processes and procedures to improve efficiency and effectiveness.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven experience in a reception or administrative role, with a strong understanding of customer service principles.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Working knowledge of Microsoft Office, with the ability to learn new systems and technologies.

About Us

Liverpool University Hospitals NHS Foundation Trust is a leading healthcare provider, serving a population of over 630,000 people across Merseyside and beyond. We are committed to delivering high-quality patient care, while also providing a supportive and inclusive work environment for our staff.



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