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Regional Retail Operations Manager

2 months ago

London, Greater London, United Kingdom POP MART Full time

Job Summary

We are seeking a highly skilled Regional Retail Operations Manager to provide business insight and on-the-ground support to Retail, seeking out areas for improvement and enhancing business efficiency and effectiveness in the EUK&ANZ region.

Key Responsibilities

  • Business Analysis & Sales Forecasting:
    • Work with individual functions to determine necessary information and develop automated reports to ensure information is easily accessible.
    • Prepare internal and market analysis to highlight opportunities and provide insight to make business decisions.
    • Collaborate with Retail Head and RBM to determine top-line growth targets, monthly store targets, and KPIs to drive business forward.
  • Retail Communications and Support:
    • Serve as the central point of communication and key support between retail teams, office teams, and global teams to ensure effective communication and retail-related initiatives.
    • Ensure adherence to global operational guidelines and roll out new technologies, policies, and procedures to Retail.
    • Troubleshoot retail operation problems with relevant divisions and provide administrative support to the retail team.
  • Inventory Management:
    • Coordinate with SCM to support stores in managing current and out-of-stock levels to meet business needs.
    • Conduct regular cycle counts and biannual stocktakes in all retail stores.
    • Ensure all order calculators are submitted on time from stores and approved.
  • Continuous Improvement:
    • Provide continuous analysis on retail performance and current processes and systems.
    • Develop strategic plans for sales improvement, including incentive plans, and make relevant suggestions for improvement.
    • Collaborate with relevant parties to implement and spearhead process improvements.

Qualifications

  • Bachelor's degree or above
  • 7 years of experience in retail operations, with at least 3 years in a managerial role
  • Strong analytical skills in understanding business and providing relevant business insight
  • Experience with retail scheduling and inventory systems, as well as retail policies and processes
  • Exceptional communication skills in building strong connections with different stakeholders
  • Ability to proactively present and escalate ideas, suggestions, and problems
  • Hands-on, practical problem-solving skills and ability to complete tasks within set timeframes
  • Experience or strong mindset for working in a dynamic and fast-changing environment
  • Strong MS Office skills

What We Offer

  • Training and development opportunities to strengthen technical and managerial skills
  • Personalized career paths for all employees, with opportunities to set personal career goals and receive necessary support
  • A dynamic and fast-paced work environment with opportunities for growth and development
  • A team-oriented culture with a focus on creating a unique in-store experience for customers
  • A global company with a presence in nearly 500 stores worldwide, 2,000 ROBOSHOPs, and 500+ distributors worldwide