Regional Operations Manager

1 month ago


London, Greater London, United Kingdom Uber Full time
Job Description

As a Regional Operations Manager at Uber, you will play a pivotal role in designing, managing, and optimizing customer service for our Grocery & Retail segment. This includes overseeing the support journey for all Grocery & Retail customers in the market, from merchant onboarding to consumer support, ensuring a seamless support experience.

Key Responsibilities
  • Design and support cross-functional projects to transform customer operations and improve service experience, using data and insights.
  • Design and manage customer operations for Grocery & Retail in your markets to ensure customer satisfaction.
  • Track and manage key customer operations metrics (defects, cost, quality, efficiency).
Requirements
  • Customer operations or experience management expertise, with a focus on deeply understanding customer needs and making data-driven, customer-centric decisions.
  • Experience in the grocery or retail industry, either working directly within the industry or in collaboration as a partner.
  • Experience in people management, excited about guiding and developing teams to perform at high levels while creating a positive work environment.

Why this role matters: As the Regional Lead, you will have the opportunity to make a significant impact on the customer experience and drive business growth for Uber's Grocery & Retail segment.



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