Warehouse Operations Lead

4 days ago

Reading, Reading, United Kingdom Tesco Full time
About Tesco

We are a leading retailer with a commitment to delivering excellent service and quality products to our customers.

Salary Information

The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience and qualifications.

Job Description

Job Overview: We are seeking an experienced Warehouse Service Shift Manager to lead our Distribution Centre team. The successful candidate will be responsible for ensuring the smooth operation of our warehouse, maximizing productivity and efficiency while maintaining high standards of customer service.

Key Responsibilities:

  • Analyse trends in key performance indicators (KPIs) and develop strategies to improve warehouse performance.
  • Maximise the use of technology and tools to drive individual performance, productivity, and standards.
  • Use expertise and knowledge to identify opportunities to improve warehouse performance, engaging and supporting the team to deliver results.
  • Coordinate all warehouse plans, KPIs, and resources to ensure delivery and sustainable improvements on all KPIs, while achieving financial targets.
  • Champion change, share ideas, and experiences to deliver results.
  • Build the capability of managers, providing operational and leadership training, and ongoing coaching and mentoring.
  • Lead the team to deliver end-to-end distribution centre routines and standards in line with the operating model.
  • Coordinate and effectively forward plan for all seasonal, trade-driving, and promotional events to maximise sales within stores by ensuring stock is dispatched and received at the right time.
  • Collaborate with support office and store leads to ensure warehouse operating procedures are best-in-class and focus on providing stores with the service they require.
  • Focusing the team to deliver accurate goods to stores, improving store product availability and customer satisfaction.
  • Ensuring the team delivers safety standards, hygiene standards, maintains the cold chain, and food hygiene.
  • Leading Direct to Depot changes, organising managers to deliver and sustain change programmes, achieving optimum product availability for customers.
  • Leading preventive shrink and security plans for the shift.
  • Operating collaboratively to achieve the best service for stores across all shifts.
  • Being the accountable Duty Manager for the shift as part of a rota, making decisions that are right for our customers, colleagues, and Tesco.
  • Leading our store community plan, generating and delivering ideas, and encouraging Warehouse Service teams to do the same.
  • Leading resource planning activities so that all hours are worked when and where we need them to effectively service our stores.
  • Building capability of managers' knowledge of related Warehouse Service Shift Manager Distribution Centre and support them to identify and resolve root causes issues, with sustainable solutions and continual review.

Requirements:

  • We are looking for someone who connects with their colleagues, sharing knowledge, experience, and best practice.
  • You should be warm and welcoming in every interaction with customers and colleagues, responding appropriately, and ensuring they feel seen, heard, and recognised.
  • Ability to use energy and resilience to keep momentum going when working in challenging environments, keeping focus on objectives, and acting quickly, making decisions based on what is right for customers and colleagues.
  • Colleagues see you doing the right thing both when things are going well and when times are tough, knowing how to be at your best and inspire confidence in those around you.
  • Awareness of what our competitors are doing and continually identifying ways to improve our Distribution Centre for customers.

What's in it for you?

We offer excellent benefits that help make Tesco a great place to work, including but not limited to:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

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