Front of House Manager

5 days ago

Hastings, East Sussex, United Kingdom Bannatyne Full time

Job Title: Front of House Manager

Hours: 40 hours per week

Rate of Pay: £12.50 per hour

Location: Hastings

Bannatyne is a leading provider of fitness and wellness experiences across the UK. Our state-of-the-art facilities and commitment to high standards make us a leader in the industry. We are seeking a dynamic and enthusiastic Front of House Manager to ensure members and guests receive exceptional service.

  • Flexible schedule
  • 28 days annual leave increases with tenure
  • Free gym membership
  • Complimentary gym membership for another person (after 2 years service)
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20% ELEMIS Products
  • Discounted Meals and Beverages - 50% café/bar
  • Career & Personal Development training
  • Mental Health, Well-Being and EAP Services
  • Length of Service Awards
  • Staff Awards and Bonuses
  • Discounted entertainment and shopping

A typical day in the life of a Front of House Manager:

  • Lead, train and motivate the front of house team to provide outstanding customer service
  • Perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building
  • Conduct regular performance reviews and provide ongoing coaching and support to team members
  • Handle customer inquiries, concerns, and complaints efficiently and professionally
  • Create a welcoming environment and ensure the front of house area is always clean and organised
  • Monitor and manage front of house supplies and inventory with revenue targets
  • Ensure compliance with health and safety regulations and company policies
  • Organise and participate in member events and activities to foster a sense of community
  • Assist with budgeting and financial planning for the front of house operations
  • Promote club programs, services, and events to members and guests

What we are looking for:

  • Previous experience in a supervisory or managerial role within customer service or hospitality environment
  • Strong leadership and team management abilities
  • Exceptional customer service skills with a focus on creating positive experiences
  • Basic financial acumen and experience with budgeting and reporting
  • Ability to work flexible hours, including weekends and holidays

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family.

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