Front of House Team Lead

3 days ago

Hastings, East Sussex, United Kingdom Bannatyne Full time
Job Title: Front of House Manager

Job Summary:

We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.

Key Responsibilities:
  • Lead, train, and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties, including being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club.
  • Manage staff schedules, ensuring adequate coverage at all times.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.
  • Ensure that all members and guests are greeted warmly and assisted promptly.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is always clean and organised.
  • Oversee the daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Develop and implement strategies to enhance member engagement and satisfaction.
  • Organise and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for the front of house operations.
  • Promote club programs, services, and events to members and guests.
Requirements:
  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Good organisational and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer:
  • Competitive compensation.
  • Opportunities for professional development.
  • A supportive team culture.

We are dedicated to creating a positive and inclusive work environment where our team members can thrive. If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family.

  • Front of House Team Lead

    5 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerJob Summary:We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.Key Responsibilities:Lead, train, and...

  • Front of House Team Lead

    5 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerJob Summary:We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.Key Responsibilities:Lead, train, and...

  • Front of House Team Lead

    2 weeks ago

    Hastings, East Sussex, United Kingdom Hastings District Council Full time

    Front of House Manager JD About the Role The Casual Front of House Manager position is a key role in our events team, responsible for leading our event crew on-shift. This involves using excellent interpersonal skills to communicate effectively with clients, patrons, and team members. Key Responsibilities Lead event crew on-shift, ensuring smooth event...

  • Front of House Team Lead

    2 weeks ago

    Hastings, East Sussex, United Kingdom Hastings District Council Full time

    Front of House Manager JD About the Role The Casual Front of House Manager position is a key role in our events team, responsible for leading our event crew on-shift. This involves using excellent interpersonal skills to communicate effectively with clients, patrons, and team members. Key Responsibilities Lead event crew on-shift, ensuring smooth event...

  • Front of House Team Member

    1 week ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    We're seeking a Front of House Team Member to bring their passion for outstanding customer service to our team at The Windmill Brewers Fayre in Hastings.About the Role:As a Front of House Team Member, you'll be the friendly face of our restaurant, welcoming guests and ensuring they have an exceptional dining experience. You'll work closely with our team to...

  • Front of House Team Member

    1 week ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    We're seeking a Front of House Team Member to bring their passion for outstanding customer service to our team at The Windmill Brewers Fayre in Hastings.About the Role:As a Front of House Team Member, you'll be the friendly face of our restaurant, welcoming guests and ensuring they have an exceptional dining experience. You'll work closely with our team to...

  • Front of House Team Member

    2 weeks ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    {"h1": "Front of House Team Member", "p": "We are seeking a Front of House Team Member to provide exceptional customer service and create a warm welcome for our guests at The Windmill Brewers Fayre in Hastings. As a Front of House Team Member, you will be the face of our restaurant, responsible for ensuring that every guest has a memorable dining...

  • Front of House Team Member

    2 weeks ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    {"h1": "Front of House Team Member", "p": "We are seeking a Front of House Team Member to provide exceptional customer service and create a warm welcome for our guests at The Windmill Brewers Fayre in Hastings. As a Front of House Team Member, you will be the face of our restaurant, responsible for ensuring that every guest has a memorable dining...

  • Front of House Manager

    1 day ago

    Hastings, East Sussex, United Kingdom Bannatyne Health Club Full time

    Job Title: Front of House ManagerBannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.About the Role:Lead, train and motivate the front of house team to provide outstanding customer service.Perform Duty Manager duties such as being a key holder,...

  • Front of House Manager

    23 hours ago

    Hastings, East Sussex, United Kingdom Bannatyne Health Club Full time

    Job Title: Front of House ManagerBannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.About the Role:Lead, train and motivate the front of house team to provide outstanding customer service.Perform Duty Manager duties such as being a key holder,...

  • Front of House Manager

    6 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerHours: 40 hours per weekRate of Pay: £12.50 per hourLocation: HastingsBannatyne is a leading provider of fitness and wellness experiences across the UK, renowned for its state-of-the-art facilities and commitment to excellence. We are seeking a dynamic and customer-focused Front of House Manager to lead our team and deliver...

  • Front of House Manager

    6 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerHours: 40 hours per weekRate of Pay: £12.50 per hourLocation: HastingsBannatyne is a leading provider of fitness and wellness experiences across the UK, renowned for its state-of-the-art facilities and commitment to excellence. We are seeking a dynamic and customer-focused Front of House Manager to lead our team and deliver...

  • Front of House Manager

    4 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerHours: 40 hours per weekRate of Pay: £12.50 per hourLocation: HastingsBannatyne is a leading provider of fitness and wellness experiences across the UK. Our state-of-the-art facilities and commitment to high standards make us a leader in the industry. We are seeking a dynamic and enthusiastic Front of House Manager to ensure...

  • Front of House Manager

    4 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerHours: 40 hours per weekRate of Pay: £12.50 per hourLocation: HastingsBannatyne is a leading provider of fitness and wellness experiences across the UK. Our state-of-the-art facilities and commitment to high standards make us a leader in the industry. We are seeking a dynamic and enthusiastic Front of House Manager to ensure...

  • Front of House Team Member

    6 days ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    We're seeking a talented Front of House Team Member to bring their passion for outstanding customer service to our team at The Windmill Brewers Fayre in Hastings.About the Role:As a Front of House Team Member, you'll be the friendly face of our restaurant, welcoming guests and ensuring they have an exceptional dining experience. You'll work closely with our...

  • Front of House Team Member

    6 days ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    We're seeking a talented Front of House Team Member to bring their passion for outstanding customer service to our team at The Windmill Brewers Fayre in Hastings.About the Role:As a Front of House Team Member, you'll be the friendly face of our restaurant, welcoming guests and ensuring they have an exceptional dining experience. You'll work closely with our...

  • Front of House Operations Manager

    3 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Health Club Full time

    Job Title: Front of House ManagerLocation: HastingsJob Type: Full-timeHours: 40 hours per weekRate of Pay: £12.50 per hourAbout the RoleWe are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne Health Club in Hastings. As a Front of House Manager, you will be responsible for leading and motivating our front of house team...

  • Front of House Operations Manager

    3 days ago

    Hastings, East Sussex, United Kingdom Bannatyne Health Club Full time

    Job Title: Front of House ManagerLocation: HastingsJob Type: Full-timeHours: 40 hours per weekRate of Pay: £12.50 per hourAbout the RoleWe are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne Health Club in Hastings. As a Front of House Manager, you will be responsible for leading and motivating our front of house team...

  • Front of House Team Member

    3 weeks ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and enthusiastic Front of House Team Member to join our team at The Windmill Brewers Fayre in Hastings. As a Front of House Team Member, you will be responsible for providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.Key Responsibilities:Provide outstanding customer service...

  • Front of House Team Member

    3 weeks ago

    Hastings, East Sussex, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and enthusiastic Front of House Team Member to join our team at The Windmill Brewers Fayre in Hastings. As a Front of House Team Member, you will be responsible for providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.Key Responsibilities:Provide outstanding customer service...