Customer Service Team Leader

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Advancing People Full time

Job Title: Customer Service Team Leader - Multilingual Role

At Advancing People Multilingual, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a German Speaking Customer Service Team Leader, you will be responsible for providing excellent customer service to clients in the German speaking region.

Key Responsibilities:

  1. Lead a team of Customer Service Advisors in providing high levels of service to new and existing customers
  2. Implement best practices to ensure effective delivery of services
  3. Provide comprehensive guidance, information, and resolution to enquiries and requests from internal and external customers

Requirements:

  1. Fluent in German
  2. Managerial or strong Customer Service experience
  3. Strong customer focus and professional approach

This is a full-time permanent position with an annual salary of £30,500 - £32,000 and attractive company benefits.



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