Customer Delivery Associate

3 days ago


Ilford, Greater London, United Kingdom Staffing Match - London Transport Full time

Competitive Salary: £15.00 or £16.80 PAYE

About the Role:

We are seeking an experienced Customer Delivery Driver to join our team at Staffing Match - London Transport.

The Job Purpose: To deliver exceptional customer service and ensure a seamless delivery experience for our clients.

Key Responsibilities:

  • Transport Compliance: Ensure compliance with all transport legal requirements; plan, pre-brief and de-brief processes.
  • Company Uniform: Adhere to the company uniform policy including personal ID.
  • Customer Engagement: Engage all customers by communicating in a warm, friendly and professional manner ensuring they are left with a positive impression of our service.
  • Issue Resolution: Answer customer queries and feed back to Warehouse and Transport teams in order to resolve outstanding issues.
  • Safety Precautions: Ensure overshoes are worn in customers' homes and gloves used during the delivery.
  • Product Delivery: Deliver all products to the customers room of choice.
  • Installation: Install bedroom products once trained and capable to do so as required.
  • Tidiness: Leave customer homes tidy, recycling any packaging that has been removed.
  • Documentation: Ensure outbound / inbound paperwork is completed promptly and accurately.
  • Vehicle Maintenance: Ensure all health and safety requirements are adhered to when driving, parking and loading / unloading the vehicle.
  • Daily Checks: Ensure the vehicle is safe, legal and operational by completing daily checks and reporting issues as you find them.
  • Collaboration: Work with warehouse teams to ensure products are loaded and wrapped correctly to stop damage, feeding back opportunities for improvement.
  • Product Care: Take care of products as if they were your own for deliveries and customer collections, ensuring the product is packaged and kept clean at all times.

Required Qualifications and Skills:

  • UK Driving Licence Cat 1: Valid UK driving licence Cat 1
  • Driver's CPC DQ Card: Valid driver's CPC DQ card / valid driver's digital card
  • Commercial Driving Experience: Previous commercial driving experience in a 7.5t vehicle
  • Digital Tachograph Understanding: Previous experience and understanding of using digital tachographs
  • Customer Facing Experience: Previous experience within a customer facing role
  • Manual Handling: Ability to lift and manoeuvre heavy items of furniture with manual handling experience
  • EU Driving Legislation: Understanding of EU Driving legislation and tachograph law
  • PDA Experience: Desirable experience of using a PDA

Benefits of Working with Staffing Match:

  • Permanent Position Opportunity: Permanent position opportunity after 12 weeks
  • Pension Scheme: Pension Scheme
  • Annual Leave: Up to 28 days of annual leave
  • Career Progression: Career progression


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