IT Service Desk Team Lead

2 days ago


Bishop's Stortford, Hertfordshire, United Kingdom DCS Technology Full time
Job Overview

We are seeking an experienced IT Service Desk Team Lead to join our team at DCS Technology. This is a fantastic opportunity for a seasoned professional to lead a team of skilled Service Desk Engineers and contribute to the delivery of high-quality IT services.

The successful candidate will have prior experience in managing a busy Service Desk environment, preferably within the MSP / Managed Services Provider sector, and qualifications in IT service management (ITIL).

This role involves providing guidance on process-related and technical queries, developing strategies for continuous improvement, and ensuring excellent client relations and support processes.

Key Responsibilities
  • Leverage expertise to provide guidance to the Service Desk team on process-related and technical queries.
  • Develop and implement strategies for continuous improvement in client relations and support processes.
  • Maintain high-quality service delivery and ensure seamless communication with clients.
Required Skills and Qualifications
  • Prior experience in managing a busy Service Desk environment, preferably within the MSP / Managed Services Provider sector.
  • Qualifications in IT service management (ITIL) or equivalent experience.
  • Familiarity with Azure, EndPoint Manager, Networking, Firewalls, Webhosting, Telephony, Connectivity, WiFi, Servers, and Workstations.
Estimated Salary

£60,000 - £80,000 per annum, depending on experience.

About DCS Technology

DCS Technology is a leading MSP working at enterprise solutions echelon. We pride ourselves on delivering exceptional IT services to our clients through our team of highly skilled professionals.



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