Technical Help Desk Professional

6 days ago


Bishop's Stortford, Hertfordshire, United Kingdom Lumina Energy Full time
Help Desk Engineer

Cantium Business Solutions is a back-office services provider that partners with various sectors to deliver tailored solutions. We are looking for a skilled Help Desk Engineer to join our team at Lumina Energy.

About the Position:

  • Work closely with customers to resolve technical issues promptly.
  • Stay up-to-date with industry trends and best practices.
  • Foster strong relationships with internal teams and external suppliers.

Job Description:

  1. Handle incoming support requests from customers via various channels.
  2. Analyse and resolve technical issues in a timely manner.
  3. Document and report incidents to ensure quality service delivery.
  4. Communicate effectively with stakeholders to facilitate issue resolution.

Required Skills:

  • Proven experience in IT support and help desk operations.
  • Strong knowledge of Windows server environments and Microsoft cloud solutions.
  • Excellent problem-solving skills and ability to work under pressure.

Compensation and Benefits:

We offer a competitive salary of £23,000 and a range of benefits to support your career growth and well-being.

Work Location: Our office is situated in Kings Hill.


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