Technical Help Desk Professional
6 days ago
Cantium Business Solutions is a back-office services provider that partners with various sectors to deliver tailored solutions. We are looking for a skilled Help Desk Engineer to join our team at Lumina Energy.
About the Position:
- Work closely with customers to resolve technical issues promptly.
- Stay up-to-date with industry trends and best practices.
- Foster strong relationships with internal teams and external suppliers.
Job Description:
- Handle incoming support requests from customers via various channels.
- Analyse and resolve technical issues in a timely manner.
- Document and report incidents to ensure quality service delivery.
- Communicate effectively with stakeholders to facilitate issue resolution.
Required Skills:
- Proven experience in IT support and help desk operations.
- Strong knowledge of Windows server environments and Microsoft cloud solutions.
- Excellent problem-solving skills and ability to work under pressure.
Compensation and Benefits:
We offer a competitive salary of £23,000 and a range of benefits to support your career growth and well-being.
Work Location: Our office is situated in Kings Hill.
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