Technical IT Support Specialist

18 hours ago


Bishop's Stortford, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full time
Job Opportunity for Technical IT Support Specialist

 

  • The role involves providing technical support and maintaining the clients' IT infrastructure to ensure high levels of service delivery.
  • You will be responsible for managing your own helpdesk, ensuring efficient handling of 1st line / 2nd line support tickets and undertaking IT consultancy and project work.

 

About this Role:

This is an exciting opportunity for a skilled IT professional to join our client's team as a Technical IT Support Specialist. The successful candidate will be responsible for delivering comprehensive IT support across all aspects of the business, with a strong emphasis on supporting the clients' IT infrastructure.

In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service.

This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies.

The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential.

 

Key Responsibilities:
  • Manage your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets
  • Ensure clients' IT infrastructure is up to date and addressing security vulnerabilities
  • Undertake IT consultancy and project work, including setting up and configuring new equipment
  • Answering telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management

 

Requirements:
  • Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions
  • Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking
  • Knowledge of Windows Server, Active Directory, Windows 7, 8, 10
  • Commutable to Bishops Stortford

 

The estimated salary for this position is £28,750 - £37,250 + Training + Bonus + Private Medical Insurance.



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