Technical IT Support Specialist
18 hours ago
- The role involves providing technical support and maintaining the clients' IT infrastructure to ensure high levels of service delivery.
- You will be responsible for managing your own helpdesk, ensuring efficient handling of 1st line / 2nd line support tickets and undertaking IT consultancy and project work.
About this Role:
This is an exciting opportunity for a skilled IT professional to join our client's team as a Technical IT Support Specialist. The successful candidate will be responsible for delivering comprehensive IT support across all aspects of the business, with a strong emphasis on supporting the clients' IT infrastructure.
In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service.
This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies.
The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential.
Key Responsibilities:
- Manage your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets
- Ensure clients' IT infrastructure is up to date and addressing security vulnerabilities
- Undertake IT consultancy and project work, including setting up and configuring new equipment
- Answering telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management
Requirements:
- Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions
- Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking
- Knowledge of Windows Server, Active Directory, Windows 7, 8, 10
- Commutable to Bishops Stortford
The estimated salary for this position is £28,750 - £37,250 + Training + Bonus + Private Medical Insurance.
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