Programme and Project Specialist

2 weeks ago

London, Greater London, United Kingdom Capita Full time

About the Role:

The Programme and Project Specialist will provide specialist hands-on support for programme and project managers at Capita. This role plays a proactive role in knowledge management to promote programme and project management methods and standards, and the implementation of best programme and project management practice.

Key Responsibilities:

  • Operationalising and running the Acceptance into Service (AIS) process, ensuring all necessary activities are completed, and the service we deliver to the customer has rigor and quality built in from the offset.
  • Continuous improvement of Capita's network Supplier Solution to ensure services and/or functions within the contract are being delivered, working with multiple Service Owners to validate and verify services, and putting in place mitigating actions to address non-compliant areas.
  • Assist in the development and maintenance of account control procedures and tools tailored for access and WAN solutions in the transport industry.
  • Provide analytical support for account cost control, scheduling, and risk management.
  • Prepare regular reports and dashboards for change performance monitoring.
  • Participate in account planning and review meetings, offering insights and recommendations.
  • Contribute to the development and implementation of best practices in account controls.

Requirements:

  • Intermediate to advanced Excel, MS Project, and SharePoint skills.
  • Power BI knowledge desirable.
  • Strong communicator (written and oral).
  • Independent thinker who can take initiative.
  • Experience working on WAN/LAN projects is helpful.

About Capita:

Capita is a leading provider of business process management and integrated professional support services. We make journeys easier and safer by using technology and data to help more people move around London. Our teams manage everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles, and Cycleways to London's red route roads, which includes 6,000 sets of traffic lights.

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