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Team Leader

2 months ago

Alton, Hampshire, United Kingdom Search Full time
Customer Service Team Leader

We are seeking a highly motivated and experienced Team Leader to join our successful company, Search, in our Alton office. As a Team Leader, you will be responsible for leading a small team of 5 people in a fast-paced environment, handling customer service administrative tasks, and ensuring excellent customer experience.

Key Responsibilities:
  • Lead a small team by example and motivation
  • Efficiently handle and process all orders with accuracy
  • Handle all customer/supplier enquiries in a timely manner
  • Ensure all customer contacts are logged on CRM
  • Work with all departments to ensure customer needs are met
  • Analyse all customer issues and assist to resolve within required timeframe
  • Comply with existing Company processes and engage in continuous improvement
Requirements:
  • Previous Supervisory or Team leading experience in an office or retail environment
  • Ability to work efficiently under pressure
  • Accuracy with good attention to detail
  • Strong and clear communication skills, both written and verbal
  • Can-do, problem-solving attitude and ability to work fast-paced in a high-pressure environment
  • Excellent telephone skills
  • High level of commitment and determined approach to outbound calling
  • Quick and efficient working style with positive approach

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.