Senior Advice Services Manager

4 weeks ago


Alton, Hampshire, United Kingdom Citizens Advice East Hampshire Full time

We are seeking a dynamic and highly motivated leader to head our advice services, developing our advice operation and ensuring high-quality information and advice delivery. As a member of our Senior Management Team, you will be responsible for the day-to-day running and future development of our advice operation, leading advice teams that respond to the changing needs of our community.

You will be able to demonstrate strong leadership and collaboration skills, supporting an inclusive working environment for our staff and volunteer team, and working proactively with a wide range of stakeholders across the district. The successful applicant will be a confident and positive leader who is energetic, resourceful, and organised, with substantial operational management experience within a high-performing multi-channel advice service or similar, preferably with a good understanding of Citizens Advice or similar advice function.

Frequent travel to our offices in East Hampshire is essential, and the successful candidate will be able to work proactively with a wide range of stakeholders across the district. We are an equal opportunities employer and encourage applications from all applicants who meet the person specification.

Key Responsibilities:

  1. Lead the advice services team to develop and implement strategies for delivering high-quality information and advice to our clients.
  2. Develop and maintain relationships with key stakeholders, including local authorities, other charities, and community groups.
  3. Ensure the effective management of our advice operation, including budgeting, reporting, and performance monitoring.
  4. Promote a culture of inclusion and diversity within the team, ensuring that all staff and volunteers feel valued and supported.

Requirements:

  1. Substantial operational management experience within a high-performing multi-channel advice service or similar.
  2. Good understanding of Citizens Advice or similar advice function.
  3. Strong leadership and collaboration skills, with the ability to work proactively with a wide range of stakeholders.
  4. Confident and positive leader, with energy, resourcefulness, and organisational skills.

We are an equal opportunities employer and encourage applications from all applicants who meet the person specification. Please note that all successful applicants will be subject to an Enhanced DBS check.



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