Commercial Vehicle Service Advisor

7 days ago

Bicester, Oxfordshire, United Kingdom Hunter Knight Recruitment Ltd Full time £28,000 - £30,000
Commercial Vehicle Service Advisor

Based in Bicester, this role offers an exciting opportunity to join our Commercial Service Team as a professional and experienced HGV Service Advisor. We are seeking individuals with HGV and customer service experience within a commercial vehicle setting.

Job Summary:
  • This position involves dealing with customer needs face-to-face and over the phone with a professional and friendly approach
  • Work in Progress (WIP) control for the workshop will be your responsibility
  • MOT and service scheduling tasks will be part of your daily routine
  • You will update customers with vehicle progress, monitor all work to ensure it is completed by the required times, and report any likely delays to the customer
  • You will clarify for the customer and workshop the basis for the repair, whether it's Retail / Warranty / Contract
  • Promoting additional workshop services/repairs where applicable will be one of your key objectives
  • You will identify and add parts to WIPs, ensuring everything runs smoothly
  • You will check the account detail and level of credit left, obtain authorisation, and obtain order numbers from customers
  • You will inform customers of outstanding campaigns and arrange for work to be completed
  • The customer reception area must be maintained to a high professional standard at all times
  • You will order/arrange sub-contract work, ensuring seamless communication with suppliers
  • You will assist and develop parts sales, aiming to meet relevant targets
  • Costing completed work and raising invoices will be your responsibility
  • You will account for all cash, cheques, etc. received and ensure that all work done and parts used are charged to appropriate accounts
  • Buiding rapport with all staff and customers is essential for success in this role
  • You will maintain vehicle history and service records in an accurate, efficient, and timely manner in line with customer requirements and operator licence standards
  • You will maintain invoice filing in an accurate, timely, and efficient manner
  • Staying up-to-date with knowledge and training on all franchise requirements is crucial for this position
  • You will undertake such other tasks as may reasonably be required
  • You will enhance the image and reputation of Hunter Knight Recruitment Ltd while supporting its commercial interests
  • Compliance with good health and safety practice, all statutory requirements, company policies, and standard procedures is vital
Requirements:
  • Excellent customer service skills are a must
  • Outstanding interpersonal, verbal, and written communications skills are necessary
  • Proven organisational and administration skills are essential for success
  • A proactive approach to work is expected
  • You must be able to work to deadlines
  • Problem-solving skills are a must
  • Technical knowledge is required
  • Analytical skills, including working with statistical and costing information, are necessary
  • You must be able to work in a fast-paced environment and multitask both alone and as part of a team
Benefits:
  • We offer multi-manufacturer training programmes
  • We support desired career progression levels
  • You will receive 30 days' annual leave, including bank holidays
  • Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
  • Holiday + Purchase Scheme (up to 3 days available to purchase)
  • We have an Employer Statutory Pension Scheme
  • You will get a free Class IV MOT per year
  • We have Mental Health First Aiders on site
  • A referral bonus of £1500 if you introduce technician friends
  • We offer Paternity pay: Full 2 weeks' pay
  • We have a Personal Accident Scheme & 2 x Death in Service Policy
  • We have a Cycle to work scheme
  • Free parking on site is available
  • Working for a friendly family business like Hunter Knight Recruitment Ltd has many benefits

Estimated salary for this role is £40,000 - £60,000 per annum, depending on experience and qualifications.

Hunter Knight Recruitment Ltd offers a competitive salary and excellent benefits package.

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