Store Operations Manager

3 weeks ago

Fakenham, Norfolk, United Kingdom ENGINEERINGUK Full time
About the role

Job description

We are looking for a motivated Shift Leader to join our team at ENGINEERINGUK. As a Shift Leader, you will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.

  1. Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  2. Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
  3. Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  4. Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  5. Making sure the store is always clean, tidy, and well-presented
  6. Supporting managers to coordinate seasonal, community and charity events
  7. Contributing to a great team atmosphere, that's inclusive of everyone
  8. Providing great customer service, by listening to our customers and putting them first in everything you do
  9. Keeping the team well-informed and up to speed on any communications, changes, or updates
  10. Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  11. Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  12. Following health and safety routines and procedures, and ensuring colleagues do the same
  13. Recognising and celebrating colleagues within the team who are providing great service
Responsibilities

Key responsibilities

As a Shift Leader, you will be responsible for:

  1. Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  2. Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
  3. Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  4. Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  5. Making sure the store is always clean, tidy, and well-presented
  6. Supporting managers to coordinate seasonal, community and charity events
  7. Contributing to a great team atmosphere, that's inclusive of everyone
  8. Providing great customer service, by listening to our customers and putting them first in everything you do
  9. Keeping the team well-informed and up to speed on any communications, changes, or updates
  10. Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  11. Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  12. Following health and safety routines and procedures, and ensuring colleagues do the same
  13. Recognising and celebrating colleagues within the team who are providing great service
Requirements

Essential requirements

To be successful in this role, you will need:

  1. To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
  2. To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
  3. To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
  4. To be comfortable taking the lead, and overseeing the store in the absence of your Manager
  5. To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
  6. To be motivating, so you can inspire your team to deliver beyond expectations
  7. To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
About us

Our vision

Our vision at ENGINEERINGUK is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion

Diversity, equity and inclusion (DE&I) at ENGINEERINGUK means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. That's why at ENGINEERINGUK, we always welcome chats about flexible working. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else.

Accreditation

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.

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