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Basingstoke, Hampshire, United Kingdom Crown Full timeAbout the RoleCrown is seeking a highly skilled and motivated Insite Support Representative to join our team. As an Insite Support Representative, you will be responsible for providing technical support and training to customers on the use and administration of the InfoLink application and modules.Key ResponsibilitiesInstallation, set-up, and commissioning...
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Insite Support Specialist
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Basingstoke, Hampshire, United Kingdom Crown Full timeJob Title: Insite Support RepresentativeAt Crown, we are seeking a highly skilled and motivated Insite Support Representative to join our team. As an Insite Support Representative, you will be responsible for providing exceptional support to our customers, ensuring their successful adoption and utilization of our InfoLink product.Key...
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Insite Support Specialist
2 months ago
Crown is seeking a highly skilled Insite Support Specialist to join our team. As an Insite Support Specialist, you will be responsible for providing technical support and training to customers on the use and administration of the InfoLink application and modules.
Key Responsibilities- Install, set up, and commission InfoLink products on Crown and non-Crown models, both in the field and at branch locations.
- Support the commissioning of the Auto Positioning System and Auto Fence on VNA trucks.
- Train customers on the use and administration of the InfoLink application and modules.
- Troubleshoot InfoLink software and hardware issues.
- Collaborate with the Insite Support Manager on field tests and ongoing issues.
- Provide advice and assistance to customers on wifi infrastructure requirements.
- Assist branch/field service technicians at customer installs.
- Provide ongoing customer support to investigate, research, and resolve issues to ensure customer retention and develop aftermarket opportunities.
- Provide information reports to Crown management as required.
- Assist in the administration of databases, such as recording of retrofits on non-Crown models.
- Liaise with all other departments associated with InfoLink, including Sales, Sales Admin., Parts, Service, and Aftermarket Support.
- Promote the Onboarding of InfoLink through tools such as the Customer Benchmarking reports.
Candidates should possess the following essential skills:
- A basic understanding of maths and a level of literacy.
- Some computer/IT skills and technical field experience in the lift truck industry.
- Interpersonal skills, with the ability to liaise effectively with customers and multiple internal departments.
- Self-motivation and the ability to speak in front of small to medium-sized groups.
- The ability to travel and work overnight stays, as required.
Crown offers a competitive salary, company vehicle, fuel card, and private mileage benefit. Employees also receive 25 days holiday, company pension plan, and various social benefits, including a childcare voucher scheme, employee assistance programme, and excellent discount scheme with access to top brands.
