Insite Support Specialist
4 weeks ago
Job Title: Insite Support Specialist
Crown is seeking a highly skilled Insite Support Specialist to join our team. As an Insite Support Specialist, you will be responsible for the installation, set-up, and commissioning of the InfoLink product on Crown and non-Crown models. You will also provide support for the commissioning of the Auto Positioning System and Auto Fence on VNA trucks.
Key Responsibilities:
- Installation, set-up, and commissioning of InfoLink product on Crown and non-Crown models
- Support for commissioning of Auto Positioning System and Auto Fence on VNA trucks
- Training customers on the use and administration of the InfoLink application and modules
- Troubleshooting InfoLink software and hardware issues
- Collaboration with Insite Support Manager on field tests and ongoing issues
- Providing advice and assistance to customers on wifi infrastructure requirements
- Assisting branch/field service technicians at customer installs
- Providing ongoing customer support to investigate, research, and resolve issues to ensure customer retention and develop aftermarket opportunities
- Providing information reports to Crown management as required
- Assisting in the administration of databases such as recording of retrofits on non-Crown models
- Liaising with all other departments associated with InfoLink such as Sales, Sales Admin., Parts, Service, and Aftermarket Support
- Promoting the Onboarding of InfoLink through tools such as Customer Benchmarking reports
Person Specification:
- Basic understanding of maths and a level of literacy is essential
- Some computer/IT skills and technical field experience in the lift truck industry are preferred
- Interpersonal skills are also required as the role requires the ability to liaise effectively with customers and multiple internal departments
- Being self-motivated and comfortable speaking in front of small to medium-sized groups is necessary for this position
- The nature of this role means that travel and some overnight stays will be necessary
Benefits:
- Competitive salary
- Pool car for the first 9 months during probationary period
- Fuel card with private mileage benefit (subject to tax regulations)
- 25 days holiday
- Company pension plan
- Excellent discount scheme with access to the best perks from some of the UK's biggest brands
- Childcare voucher scheme
- Employee assistance programme
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