Enterprise Server Support Specialist

20 hours ago


Leeds, Leeds, United Kingdom Concept Resourcing Full time
Job Title: IMAC Engineer (Installation, Move, Add, and Change)

Location: North of UK

About the Role: We are seeking a dedicated and skilled professional to provide essential technical support for enterprise servers. In this role, you will act as an on-site consultant, responsible for executing Installation, Move, Add, and Change (IMAC) requests, primarily focusing on Dell EMC equipment. You will receive comprehensive online training on our product offerings. Estimated salary range: £35,000 - £50,000 per annum.

Key Responsibilities:
• Troubleshoot IT challenges and facilitate enterprise deployments
• Demonstrate expertise in handling IMAC requests
• Maintain industry qualifications to align with team demands
• Familiarise yourself with industry standards and vendor specifications
• Adhere to Health and Safety protocols at all times
• Meet customer requirements while maintaining a professional demeanor
• Conduct site assessments and update customer closure procedures
• Collaborate with the Project Management Office (PMO) to ensure timely task completion within established Service Level Agreements (SLAs).

Key Accountabilities: • Support the operational and reputational enhancement of the team
• Work efficiently under pressure and meet tight deadlines
• Take ownership of tasks with accountability
• Exhibit meticulous attention to detail and accuracy
• Follow established processes while creatively overcoming obstacles
• Complete tasks methodically from start to finish within agreed timelines
• Foster positive relationships with internal and external stakeholders
• Uphold high standards of integrity and professionalism
• Embrace change with an open mind and a positive attitude
• Propose innovative solutions to improve processes.

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