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Operations Director

1 month ago

Darlington, Darlington, United Kingdom Amazon UK Services Ltd. Full time

About the Role

We are seeking a highly skilled and experienced Area Manager to join our team at Amazon UK Services Ltd. As an Area Manager, you will be responsible for leading a team that helps keep our operations safe, efficient, and of a high quality.

Key Responsibilities

  • Create, oversee, and drive a culture of safety and wellbeing
  • Analyse and implement changes to keep quality and productivity at a consistently high level
  • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
  • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
  • Work collaboratively with management-level colleagues to standardise shift practices

A Day in the Life

You will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You will also oversee process improvements within your area and drive implementation.

About the Team

Our Customer Fulfilment team is responsible for handling more than 1.5 million orders every day. We are a sophisticated global team that has scaled up from a humble team of booksellers. We are always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

Requirements

  • A degree
  • Relevant experience in people management
  • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • Written and spoken English language skills

Preferred Qualifications

  • Experience working with Lean, Six Sigma and Kaizen techniques
  • AR Experience Recommended
  • Experience working in another logistics environment
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment