Service and Support Manager

16 hours ago


King's Lynn, Norfolk, United Kingdom HOLDICH RECRUITMENT Full time

Job Description: Technical Solutions Lead

About Our Client: As a leading engineering company, we are committed to delivering high-quality products and exceptional customer service.

Role Overview:

We are seeking an experienced Technical Solutions Lead to oversee the development and implementation of our service and parts department. This key role will be responsible for optimizing product lifecycle and enhancing customer satisfaction through effective product development and after-market support.

Key Responsibilities:

  • Develop and implement strategies to improve product lifecycle and customer satisfaction.
  • Oversee the entire service and parts life cycle, including product release, development, and after-market support.
  • Foster strong relationships with customers and internal stakeholders to ensure seamless communication and collaboration.

Requirements:

  • Proven track record in managing technical teams and developing strategies to improve product lifecycle and customer satisfaction.
  • Excellent technical knowledge and proficiency with relevant software tools.
  • Strong communication and interpersonal skills.

Benefits:

  • Salary: £58,000 - £68,000 per annum, depending on experience.
  • 25 days' holiday plus bank holidays.
  • Pension scheme.
  • Free parking.

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