Head of Professional Services Lead

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time

Job Description

Cathcart Technology is seeking a seasoned Professional Services Director to join their team. As a key member of the leadership team, you will be responsible for developing and executing the company's Professional Services strategy, driving growth, and delivering exceptional customer experiences.

Key Responsibilities

  1. Develop and execute the Professional Services strategy, aligning with the company's overall business objectives.
  2. Lead a team of professionals, providing guidance, coaching, and performance management.
  3. Manage multiple projects simultaneously, ensuring timely delivery, and customer satisfaction.
  4. Build and maintain strong relationships with customers, identifying revenue generation opportunities, and delivering exceptional project outcomes.
  5. Collaborate with cross-functional teams to ensure seamless project delivery, effective communication, and stakeholder management.

Requirements

  • Proven experience in a Professional Services/Senior Project Management environment, with a strong background in software delivery and customer comms.
  • Experience in managing a team of circa 3+, with a strong track record of leadership, coaching, and performance management.
  • Able to develop and execute a growth strategy, driving revenue generation and customer satisfaction.
  • Strong stakeholder management skills, with the ability to build and maintain relationships with customers, partners, and internal stakeholders.
  • Ability to work collaboratively in a fast-paced environment, with a strong focus on customer satisfaction and project delivery.

About the Company

Cathcart Technology is a leading provider of software solutions, with a strong reputation for delivering exceptional customer experiences. As a key member of the leadership team, you will have the opportunity to shape the company's Professional Services strategy, driving growth, and delivering outstanding results.

What We Offer

An exciting opportunity to join a dynamic team, with a strong focus on customer satisfaction, growth, and innovation. A competitive salary, discretionary bonus, and car allowance, as well as a comprehensive benefits package.



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