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Fraud Strategy Manager

2 months ago

Manchester, United Kingdom boohoo group Full time

About the Role

The Fraud Strategy Manager is a critical position within the boohoo group, responsible for maintaining the profitability and compliance of our lending business. This role involves developing and implementing a robust evidence-based strategy to combat all types of fraud, including impersonation and account takeover fraud.

Key Responsibilities

  • Collaborate with the Head of Credit Risk and other key stakeholders to develop and implement an effective fraud strategy that minimises fraud risk without excessive friction.
  • Lead a team of fraud analysts, providing training, coaching, and guidance to enhance fraud prevention and detection capabilities.
  • Stay up-to-date with industry trends and developments, ensuring the business remains one step ahead of fraudsters.
  • Support the Head of Compliance in developing, delivering, and reporting on automated monitoring of customer accounts with indicators of money laundering and terrorist financing.
  • Work closely with customer services to ensure effective and efficient fraud handling processes that deliver good customer outcomes.
  • Report fraud performance and emerging trends to senior stakeholders, along with recommendations for strategy enhancements.

Requirements

  • Experience of implementing and monitoring fraud prevention strategies.
  • A strategic thinker capable of identifying new tools and leading a team to effectively implement them.
  • Ability to communicate complex concepts in simple terms.
  • Strong data and analytical skills.
  • Interpersonal skills and stakeholder management experience.
  • The ability to work to tight deadlines and prioritise a workload effectively.

Our Culture

The boohoo group values a culture of passion, agility, commercial acumen, creativity, and teamwork. We believe in embracing change, acting fast, and staying flexible. Our team is committed to delivering exceptional results while maintaining a positive and supportive work environment.

Why Work with Us?

  • You'll have the opportunity to participate in our share schemes.
  • Core hours enable you to flex your working times around your needs on an ad hoc basis.
  • We offer benefits that support your health and wellbeing.
  • There's up to 40% discount off our brands.
  • Our social calendar is next level.
  • We offer a buzzing atmosphere and the boohoo family culture wherever you work.