Specialist Fraud Consultant

4 weeks ago


Manchester, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

Ecclesiastical Insurance Group is seeking a highly skilled Specialist Fraud Consultant to join our team. As a key member of our fraud prevention team, you will be responsible for handling a mixed caseload of property and liability fraud claims, driving indemnity savings, and supporting our teams with referrals.

This is a newly created role that involves setting fraud strategy, taking successful matters to conclusion, and providing training to our colleagues. You will also be responsible for offering strategic insights into technology needs and process changes as part of our continuous improvement programme.

As a Specialist Fraud Consultant, you will have the opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. You will work closely with our Claims Risk and Performance Manager to align fraud prevention strategies with overall business goals.

Key Responsibilities
  • Claims Management:
    • Handle a mixed caseload of property and liability fraud claims.
    • Drive indemnity savings and ensure successful resolution of fraud cases.
    • Liaise with suppliers to set and implement fraud strategy and set KPIs.
    • Responsible for making critical decisions on taking fraud cases to trial, while balancing the interests of both the customer and the business.
  • Training and Development:
    • Provide training and support to staff on fraud detection and prevention techniques.
    • Develop and deliver training programs to enhance team capabilities.
    • Deliver our internal and external audit requirements across our claims teams, broker delegated authority arrangements, and our supply chain.
  • Strategic:
    • Offer market insights and strategic views on fraud tools and detection techniques.
    • Stay updated with industry trends and best practices in fraud detection and prevention.
    • Effectively benchmark our fraud detection performance against other market providers.
    • Responsible for the development and implementation of risk control measures including fraud standards, best practice, fraud indemnity savings, leakage, conduct risk and internal/external risk compliance.
    • Collaborate with our underwriting teams to proactively share fraud insights, enhancing fraud screening from the outset.
    • Drive the development and ongoing enhancement of processes and procedures that enforce a zero-tolerance approach to fraud, ensuring maximum efficiency and effectiveness while adhering to regulatory requirements.
  • Data Analysis:
    • Utilize data literacy skills to analyse fraud patterns and trends.
    • Implement data-driven strategies to mitigate fraud risks.
    • Support the Claims Risk and Performance Manager with MI reporting to manage internal performance and to provide insight to external stakeholders.
  • Collaboration:
    • Work closely with the Claims Risk and Performance Manager to align fraud prevention strategies with overall business goals.
    • Collaborate with internal and external stakeholders to enhance fraud detection and prevention measures.
Knowledge, Skills and Experience
  • High levels of personal organisation and accuracy, with the ability to manage own workload.
  • Pro-active with desire to continuously improve.
  • Competent IT and data skills [including Microsoft suite].
  • Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
  • Understanding of all relevant regulations to deliver good customer outcomes.
  • Understanding of data protection and importance of confidentiality.
  • ACII/DIP/ role relevant qualification or commitment to achieve within an agreed timescale.
  • In depth insurance technical knowledge.
  • Experience of managing and influencing internal and external stakeholders, at all levels.
  • The ability to build collaborative, productive relationships.
  • Able to act as a coach, empowering others within a commercial environment.
  • Experience of the ability to analyse and produce relevant reports.
What We Offer
  • A competitive salary.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 30%.
  • 28 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
  • Up to £300 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.


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