Technical Support Specialist
7 days ago
Kick ICT Group Ltd is a leading provider of IT services in the UK, renowned for its talented team and commitment to delivering outstanding service and value to customers.
With over 40 years of combined expertise from respected industry players, Castle and Talon, our four divisions - Technical, Dynamics, Infor, and Communications - enable us to offer tailored expertise to each client.
Job SummaryWe are seeking a skilled 2nd line Technical Helpdesk Consultant to play a key role in our business's continued success.
The ideal candidate will have 5 years' experience in server and infrastructure support, with a strong background in Microsoft operating systems and firewall technologies.
Key Responsibilities- Provide in-depth problem-solving expertise in Microsoft operating systems and firewall technologies
- Offer a good understanding of structured cabling or Wi-Fi connectivity, including routers, switches, and Wireless Access Points (WAP)
- Work with Microsoft Windows Server and Desktop Operating Systems, Microsoft Office, and Office 365/Azure/Sharepoint
- Configure and manage server backup systems and DNS (Local)
- Have working knowledge of Microsoft Windows Server up to 2019 server and Microsoft Exchange - On premise and 365 exchange online
- Configure Microsoft Active Directory
- 5 years' experience in server and infrastructure support in a similar role in an MSP
- Desktop support experience is preferable
- Strong problem-solving skills and a good understanding of structured cabling or Wi-Fi connectivity
- Competitive salary and benefits package, including ~30 days annual leave, group personal pension plan, private medical insurance scheme, hybrid working, and life cover
Kick ICT Group Ltd is a dynamic and growing company that values its employees and offers a range of benefits and opportunities for professional growth.
We pride ourselves on our commitment to providing outstanding IT solutions, services, and support to our clients.
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