Technical Support Specialist
1 week ago
Kick ICT Group Ltd is a leading provider of IT services in the UK, renowned for its exceptional service and value to customers. With a talented team and over 40 years of combined expertise, we deliver tailored solutions to each client.
We're seeking a skilled 2nd line Technical Helpdesk Consultant to contribute to our continued success. As a key member of our team, you'll play a vital role in providing outstanding IT support and services.
Key Responsibilities- Provide in-depth technical support for server and infrastructure issues
- Collaborate with the team to resolve complex problems and improve system performance
- Develop and maintain expertise in Microsoft operating systems, firewall technologies, and structured cabling
- Work with Microsoft Windows Server, Desktop Operating Systems, and Office 365/Azure/Sharepoint
- Configure and manage server backup systems, DNS, and Microsoft Exchange
- 5 years' experience in server and infrastructure support in an MSP environment
- Desktop support experience is preferred
- Strong problem-solving skills and hands-on expertise in Microsoft operating systems and firewall technologies
- Good understanding of structured cabling or Wi-Fi connectivity
- Competitive salary
- ~30 days annual leave (plus a birthday holiday)
- Group personal pension plan
- Private medical insurance scheme
- Hybrid working
- Life cover (2 x final salary)
- Cycle to work scheme
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