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IT Supplier Manager
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We are seeking an experienced IT Supplier Manager to join our team at Volkswagen Financial Services (UK) LTD. As an IT Supplier Manager, you will be responsible for managing IT suppliers, covering contractual, commercial, and compliance activities across the full spectrum of the supplier lifecycle.
Key Responsibilities- Establish effective relationships with IT suppliers and ensure alignment between internal stakeholder groups, including Legal, Service Delivery/Operational management, Legal, Procurement, and VWFS leadership.
- Define and capture in contract commercial terms, such as service level agreements, performance metrics, service credits, change requests, and regular reporting.
- Contribute to the wider monthly supplier portfolio reviews and scorecards by demonstrating adherence to policies and controls defined by VWFS as an enterprise and Specific IT deliverables.
- Proactive engagement with delegated suppliers, including structured feedback from key stakeholders in the IT function regarding the perception of and/or delivery of supplier services to ensure that supply continues to be to the required standard and fit for purpose.
- Lead reviews to ensure supplier delivery fulfils or exceeds performance requirements and that regulatory contractual obligations are met, working in close collaboration with stakeholder groups.
- Lead supplier escalations where necessary, including breaches of contract for IT stakeholders for assigned suppliers, planning and managing such escalations to resolve and minimise supplier risk to business operations.
- Proactively manage suppliers for any assigned services where a shortfall in supplier performance is identified.
- Develop and agree improvement plans with suppliers and stakeholders and oversee delivery. Escalate to Supplier and Service Delivery Manager, Procurement, Legal, and other senior stakeholders when required.
- Lead all tender activities representing IT stakeholders in the process, in collaboration with Procurement & Legal functions.
- Lead annual executive and quarterly management contract reviews with assigned suppliers to ensure supplier strategies are aligned and consistent with VWFS strategy.
- Contribute to maturing and adherence to regulatory standards, FCA, PRA, ECB requirements, and global corporate requirements set out by VWFSAG to assure supplier compliance and avoid regulatory and policy breaches.
- An excellent remuneration package, including a company car, healthcare, pension, discretionary bonus, and 27 days holiday in addition to statutory bank holidays.
- Ongoing support and training to help people achieve their career aspirations.
- Cross-functional opportunities to develop your current toolkit of skills.
Our mission is to be 'The Key to Mobility'. We want to make getting from A-to-B as easy and simple for as many people as possible. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
We are committed to being an inclusive employer and welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self.
