Senior Purchasing Advisor

{"title": "Purchasing and Partnerships Advisor", "description": "About the Role

We are seeking a highly skilled and experienced Purchasing and Partnerships Advisor to join our team at Quality Personnel. As a key member of our fleet department, you will be responsible for ordering and delivering new vehicles while building and managing customer and supplier relationships.

This is a vital role in delivering customer excellence to our Volkswagen Financial Services|FLEET customer portfolio and contributing to the growth and development of the department.

Key Responsibilities

• Communicate with VWFS|FLEET customers and vehicle suppliers to identify vehicle requirements
• Liaise with nominated dealers/obtain quotations and issue vehicle purchase orders via EbbonDacs
• Progress vehicle orders weekly, keeping systems and customers updated
• Efficiently handle outbound calls, handle queries in a professional manner supporting our right first-time ethos where possible
• Communicate with internal and external customers through various Omni-channel including email, phone or face to face to answer customer enquiries
• Ensure business critical reports are carried out and kept up to date providing customers with updates surrounding in life order queries raised
• Awareness of automotive products provided within the UK, including an understanding of Contract Hire and Salary Sacrifice is advantageous although training will be provided
• Validate documentation - ensuring all relevant information is in place allowing the advisor to correctly place the order for the agreed and desired product for our customers
• Carry out relevant risk checks on new dealer suppliers - supporting the senior in the set up through BPDD process with Risk Control
• Track and process new orders - Raise new business enquiries and orders to our dealer network - ensuring they are placed with the correct site, whether this is customer nominated or through our PDN. Proactively speak with dealer network to resolve pricing queries in a timely manner to avoid delay of orders being placed at factory
• Perform a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing through the use of Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team

Additional Requirements

• Ability to communicate effectively via both oral & written methodology with external parties discussing customer feedback for improved service levels
• Ability to manipulate various reams of data into dashboards & consistent report packs including summary tables and charts
• Advanced excel skills required - covering functions such as vlookup, pivottables, conditional formatting etc as well as interactive report pack creation
• Experienced in reviewing processes & reporting whilst proposing process enhancements for overall improvements and efficiencies
• Own monthly business reporting from 3rd party suppliers, manipulating and onward sharing data to improve overall customer outcomes
• Ability to learn new IT systems quickly and consistently allowing for increased output to queries
• Ability to work on projects alone or as part of a team

About You

A good knowledge of VW Group Brand product and other manufacturers

GCSE Maths and English at level C or above

Ability to communicate effectively both in writing and verbally at all levels

Advanced excel skills

Attention to detail with a high degree of accuracy and ability to work under pressure

Knowledge and understanding of UK Fleet leasing solutions advantageous

A team player with the ability to work under pressure & at times alone in order to meet strict deadlines

Confident and customer-focused in communicating both by telephone and face to face.

Additional Skills

• Can work on own initiative as well as part of a team.
• Dynamic, inquisitive, and curious
• Analytic with an eye for detail

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running).

"}

---