Operations Director
2 months ago
Job Title: Operations Manager
Job Summary:
We are seeking an experienced Operations Manager to join our team at Biffa Waste Services. The successful candidate will be responsible for managing the day-to-day operations of our depot, ensuring the efficient and effective delivery of our services to our customers.
Key Responsibilities:
- Leadership and Management: Provide leadership and guidance to the traffic dispatcher team, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Operational Management: Manage the day-to-day shift operations at the depot, including driver supervision and ensuring vehicle availability.
- Team Management: Manage, motivate, train, and develop the team as required, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Disciplinary Procedures: Deal effectively with underperformance, implementing disciplinary procedures as appropriate.
- Absence Management: Manage absence, including conducting return to work interviews.
- Planning and Optimization: Manage the planning process for mobilization of new work and tactical re-routes, ensuring resources and routes are optimized according to customer needs.
- Customer Service: Ensure that all aspects of customer service are dealt with effectively, including resolving customer complaints and issues.
- Cost Control: Contribute to ongoing cost control, actively seeking to improve efficiency, reduce operating costs, increase margin, and meet budget targets set.
- Health and Safety: Ensure that all aspects of Health and Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting, and emergency procedures.
- Deputy Manager: Deputize for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.
Requirements:
- Education and Qualifications: CPC is desirable.
- Experience: Experience as Transport Manager or position of similar responsibility in Services or Logistics industry, people and health & safety management in a unionized environment, proven track record of working to clearly defined service delivery KPI's, demonstrable experience of successful resource management/cost control, lean management understanding, and experience with route planning software such as Route Monkey, DPS (LogiX) etc.
- Technical Knowledge: Local geographical knowledge and transport legislation is desirable, knowledge and understanding of the requirements of working within a time-critical service environment, waste industry knowledge including relevant laws would be ideal.
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