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IT Support Specialist

2 months ago


Worcester, Worcestershire, United Kingdom Futures Full time £49,000 - £55,000
Job Title: Specialist, IT Support

At Futures, we are seeking a highly skilled Specialist, IT Support to join our team. As a key member of our Specialist Technical Support Team, you will play a critical role in providing technical support to both internal and external customers.

The successful candidate will have a strong background in application support, Windows Server, VMware, database support, network and telephony, and M365. Experience with Command and Control systems, such as Saab SAFE, and radio systems, such as Airwave, is highly desirable. Additionally, proficiency in ITIL incident and change management is essential.

We are looking for a motivated and experienced individual who can provide high-level technical support and contribute to an efficient and effective customer service. If you have a passion for delivering exceptional IT support and are looking for a challenging role, we encourage you to apply.

Key Responsibilities:
  • Provide technical support to internal and external customers
  • Work as a member of the Specialist Technical Support Team
  • Contribute to an efficient and effective customer service
  • Ensure a quality end-to-end ICT service
Requirements:
  • Application support
  • Windows Server
  • VMware
  • Database support
  • Network and telephony
  • M365
  • Command and Control system experience - ideally Saab SAFE
  • Radio (Airwave) experience
  • ITIL incident and change management
Desirable Skills:
  • Linux
  • Azure Virtual Desktop
  • Omnissa Horizon
  • Load Balancing (preferably JetNexus)
  • Monitoring tools e.g. SolarWinds
  • Experience of Operations & Communications Centres
  • Policing background
  • Cyber security
  • Supervisory experience
  • Project management