IT Support Specialist

4 weeks ago


Worcester, Worcestershire, United Kingdom Hays Technology Full time

Hays Technology is working with a leading online retailer based in Worcester. This company is experiencing rapid growth and is looking for a skilled IT Support Specialist to develop a strong internal IT framework and enhance cybersecurity and internal procedures. As a key member of the IT team, you will oversee all IT hardware, manage Microsoft Office accounts, coordinate with external IT support and other IT stakeholders, set up new Gmail accounts, and address general IT issues. You will possess excellent communication skills, capable of establishing rapport with employees at all levels. You should also demonstrate strong prioritisation abilities and keen attention to detail. This position offers the potential to develop an IT department and provides opportunities for career advancement. Key responsibilities include:

* Efficiently handle second line support, addressing escalations, technical enquiries, and problem-solving
* Implement secure firewalls
* Oversee the management and deployment of the ISO 27001 system
* Develop and manage Cyber policies
* Travel across sites may be necessary based on business requirements

What you'll get in return:

* £30,000-£40,000 Annual Salary DOE
* Full-time permanent position
* Opportunities to progress
* 25 Days Annual Leave + Bank Holidays
* Birthday Day Off
* Monthly Team Treats & Social Activities
* Company Product Discounts
* Profit Share Bonus Scheme

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


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