Insurance Claims Coordinator

3 weeks ago

Birmingham, United Kingdom myGwork Full time

Job Title: NEST Technician

Division: Small Business Claims, Treaty & Claims Solutions

Reports To: Claims Solutions Deputy Team Leader

Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers

Job Summary: As a NEST Technician, you will play a key role in monitoring claims that are not expected to impact Beazley financially. Your primary focus will be on communicating claims updates and escalations to senior claims management staff, ensuring high levels of satisfaction for insureds and brokers through exceptional service.

Key Responsibilities:

  • Monitor claims with no expected cost to Beazley, working closely with line management from notification to closure.
  • Liaise with service providers, brokers, and other stakeholders to support effective monitoring and escalation of claims.
  • Assist with claims data requirements, ensuring accurate and timely information.
  • Produce and maintain spreadsheets, bordereaux, and databases to enhance data presentation, analysis, and storage.
  • Participate in cross-team and intra-team projects as required, promoting collaboration and knowledge-sharing.
  • Comply with standards for timeliness of contact, follow-up, and payments, ensuring seamless communication.
  • Build effective working relationships with team members, fostering a positive and inclusive team environment.
  • Promote the Beazley brand of excellence and professionalism in client service, building strong relationships with brokers and insureds.

Authority & Minimum Standards observance:

  • Operate within approved claims authorities at all times, ensuring compliance with regulatory requirements.
  • Maintain a thorough knowledge of industry regulations and minimum standards, staying up-to-date with changes and developments.
  • Ensure compliance with Beazley's claims control standards and protocols, upholding the company's high standards.

Conflicts of Interest:

  • Adhere to Beazley's Conflicts of Interest policy, reporting any potential conflicts and taking steps to resolve them promptly.
  • Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving, or settlement of any claim.

General:

At Beazley, we are committed to doing the right thing because it is the right thing to do. This principle guides all our interactions, both internally and externally. We adopt Beazley's core values and behaviours – PIED and Being Beazley – to foster a culture of professionalism, integrity, effectiveness, and dynamism. This culture contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.

  • Adopt the Beazley culture of Professionalism, Integrity, Effectiveness, and Dynamism, contributing to an internal environment of teamwork and promoting a positive brand image and experience to our external customers.
  • Comply with Beazley procedures, policies, and regulations, including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Talent Management development, or assurance teams (compliance, risk, internal audit).
  • Display business ethics that uphold the interests of all our customers.
  • Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management, or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
  • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications:

  • Bachelor's Degree or equivalent in insurance-related work experience.

Skills and Abilities:

  • Able to work with a large amount of detailed information while retaining focus and achieving consistent quality and accuracy.
  • Ability to clearly document and communicate claims updates.
  • Proficient Excel skills, with a willingness to learn.
  • Client and broker management skills.

Knowledge and Experience:

  • Experience working in a Lloyd's/general insurance environment advantageous.
  • Past claims experience beneficial.

Aptitude and Disposition:

  • Self-motivated, flexible, and enthusiastic.
  • Professional approach to successfully interact with senior management, colleagues, and external suppliers.
  • Diplomatic, cooperative, and collaborative in approach.
  • Good written and verbal communication skills.

Competencies:

  • Accuracy
  • Attention to detail
  • Analytical thinking
  • Managing resources effectively
  • Customer focus
  • Technical competency and expertise

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