Commercial Insurance Claims Handler
3 weeks ago
About the Role:
We are seeking an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. As a key member of our team, you will be responsible for providing an excellent claims service to our clients, ensuring professional and efficient management of all claims from cradle to grave.
Key Responsibilities:
* Manage claims from across different products, such as Property, Liability, Marine and Business Interruption, ensuring service standards are met and/or exceeded
* Keep an efficient diary system for all claims, ensuring claims are chased as required
* Develop and maintain a full understanding of Acturis
* Provide the broking department and clients with claims information and reports as required
* Ensure complex claims are handled as per the group procedures
* Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
* Produce claims MI/claims reports when required
* Meet with clients and present claims information when required
Requirements:
* Robust Property, Liability, Marine and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
* Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies
* Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word and Outlook
* Cert CII, or working towards this or similar
* Highly organised and have great time management
* Positive can-do attitude and will be a natural problem solver, multi-tasker, along with a high level of attention to detail
* Excellent communication skills both verbally and written
About Us:
PIB Insurance Brokers is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.
Why Work For Us?
This is an exciting time to join the team in one of our offices around the UK. Collaboration is at the heart of everything we do and we believe that working together as one team is better for our customers, our businesses, and our employees.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.
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