Household Care Specialist

5 days ago

Beckenham, Greater London, United Kingdom KYN Full time
About the Opportunity

We are seeking a highly skilled and compassionate Household Care Specialist to join our team at KYN. As a key member of our care team, you will be responsible for delivering exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.

Key Responsibilities:

  • Manage the day-to-day operations of the laundry room, ensuring all uniforms and laundry supplies are cleaned to the highest standards.
  • Ensure compliance with instructions issued by the Head Housekeeper regarding the use of laundry equipment, materials, and chemicals.
  • Respond promptly and professionally to all laundry-related queries.
  • Undertake all laundry duties to the highest possible standard.
  • Ensure resident satisfaction and report any complaints to the Head Housekeeper immediately.
  • Contribute to creating a nurturing environment where residents and their family members feel loved, happy, safe, and secure.
  • Collect and sort soiled and fouled linen into correct categories.
  • Operate all laundry equipment safely.
  • Ensure all resident items are laundered, checking labels for correct washing and ironing instructions.
  • Ensure all personal clothing items are clearly marked with the resident's name, and if not, re-mark before returning to the resident's room.
  • Sort and return laundered items to residents' rooms or appropriate linen cupboards.
  • Ensure the laundry equipment and laundry area are clean.
  • Replenish auto dosing detergents and additives.
  • Contribute to the induction and training of new team members.

About You:

  • You will be a patient and empathetic individual with the ability to deal with difficult situations with tact and diplomacy.
  • You will be an effective team player who builds professional and trusting relationships with every member of the team, ensuring they feel valued.
  • You will have excellent attention to detail and an ability to anticipate problems before they arise.
  • You will have the ability to resolve complaints, investigate, and manage incidents effectively and efficiently.

Our Commitment to You:

  • Competitive salary and benefits.
  • 33 days annual leave including bank holidays.
  • Complimentary meals, hot drinks, and snacks throughout your shift.
  • Bespoke company induction and on-going training programmes at all levels.
  • Access to the best-in-class equipment and technology.
  • Custom-made uniforms provided.
  • Annual bonus (discretionary and scheme rules apply).
  • Employee assistance programme and other attractive wellbeing benefits.
  • Discount schemes.
  • Company contributory pension scheme.

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