Health Club and Spa Operations Manager

3 days ago


London, Greater London, United Kingdom 4Leisure Recruitment Ltd Full time

Job Overview

4Leisure Recruitment Ltd is seeking a skilled Health Club and Spa Manager to oversee the day-to-day operations of one of their luxurious clubs in Central London.

This high-end leisure facility features a state-of-the-art gym, stunning swimming pool, sauna, and spa. As the Club Manager, you will be responsible for driving quality standards, managing teams, and ensuring exceptional customer service.

Salary and Benefits

The successful candidate can expect a competitive salary of £33,000 plus additional income from personal training opportunities.

Responsibilities

  • Oversee all operational aspects of the club, including quality, rotas, team management, maintenance, health and safety, and customer service.
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Lead a team of professionals to achieve the highest standards of customer service and guest interaction.
  • Manage external practitioners, treatments, and personal training services.

Requirements

  • A minimum of 2 years' experience in managing private clubs and spas within a luxury environment.
  • Proven track record of delivering 5-star customer service and maintaining high-quality standards.
  • Demonstrated ability to lead and motivate teams to achieve exceptional results.
  • Excellent communication and interpersonal skills.
  • Good understanding of health and safety requirements in leisure facilities.
  • Ability to work efficiently in a fast-paced environment with multiple tasks and priorities.


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