Leasehold Services Officer

3 days ago


London, Greater London, United Kingdom Brackenberry Full time

We are seeking a skilled Leasehold Services Officer to join our team on a 4-month contract, with a high likelihood of extension. The successful candidate will work closely with a Local Authority in London to assist with the appointment of a Leasehold Services Officer.

Key Responsibilities:

  • Collect and manage standard non-contentious major works service charges, ground rent, shared ownership rent, and other income.
  • Follow local and organisational procedures for managing accounts and ensure prompt action is taken to recover outstanding monies.
  • Interview and advise customers on issues related to payment of shared ownership rent, ground rent, major works service charges, and reserve fund.
  • Identify and arrange suitable assistance for vulnerable residents and carry out referrals as needed, adopting a multi-agency approach to ensure all safeguarding concerns and observations are appropriately reported and documented.
  • Monitor and investigate the financial position of each account to ensure payments have been applied correctly.

Requirements:

  • Knowledge of RTB housing and service charges legislation and the legal processes governing dispute resolution.
  • Proven experience in managing income accounts and debt recovery within a Housing environment.
  • Experience in monitoring and achieving targets, working to tight deadlines.
  • Experience in successfully dealing with customer queries and complaints in a public environment.

Please note:

  • The successful candidate must be available to start immediately or at short notice.
  • The candidate must have the right to work in the UK.

Brackenberry Ltd is an equal opportunities employer and is committed to equality in the workplace. We are acting as an Employment Business in relation to this vacancy.



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